PRIVACY POLICY
This Privacy Policy describes how personal and related information is collected, stored, and used when customers access or use the services provided by ZiqZaq LLC (hereinafter referred to as ZiqZaq).
By using ZiqZaq services, you provide certain personal information to us and agree to the terms outlined in this Policy.
The purpose of this document is to explain what type of information we collect, how it is processed, and under what circumstances it may be shared. We encourage all users to carefully review this Policy to understand how their information is handled, when it may be collected, and how it is used.
DEFINITIONS
ZiqZaq – ZiqZaq LLC, TIN: 1405512401, registered in the Republic of Azerbaijan.
Passenger – An individual who uses transportation services arranged through ZiqZaq, including transfer or hourly vehicle services for the transportation of passengers and luggage.
Order – A request submitted by a customer for transportation services through the ZiqZaq website, call center, or other available channels.
Website – The online platform through which ZiqZaq provides service information and allows users to place orders.
Transfer – Transportation of a passenger by vehicle from the pickup location specified in the order to the requested destination.
Personal Data – Any information relating to an identifiable individual that is provided directly or indirectly by the user when using ZiqZaq services.
Cookies – Small data files sent from the website and stored on a user’s computer, mobile phone, or other device to remember certain information about user activity and preferences.
By placing an order through the website or by contacting the call center, the customer confirms acceptance of this Privacy Policy and agrees to the processing of their personal information where such consent is required by applicable legislation.
PERSONAL DATA COLLECTION
In order to provide transportation services, ZiqZaq may collect the following information from passengers:
- First name, last name, and patronymic (if applicable)
- Contact phone number
- Email address
- Flight information (when relevant)
- Pickup or destination address
This information is required to ensure proper service delivery and communication with passengers.
DATA RETENTION AND DELETION
ZiqZaq retains personal data only for the period necessary to fulfill the purposes for which it was collected.
Passenger data may be permanently deleted in the following cases:
- Three years have passed since the completion of the service provided
- The passenger withdraws previously granted consent for the use of their personal data
When personal information is deleted, the process is performed in a manner that does not allow the data to be recovered.
DATA ACCESS AND CONFIDENTIALITY
Passenger information may only be accessed by employees or authorized personnel directly involved in providing the service.
ZiqZaq does not disclose or distribute customer personal data to third parties without the user’s consent, except when disclosure is required by law or requested by authorized government authorities.
ZiqZaq implements various measures designed to protect personal data from unauthorized access or misuse.
Passenger data may be stored electronically and processed using automated information systems.
To ensure proper protection of personal information, ZiqZaq:
- Applies technical and organizational safeguards to secure personal data
- Protects physical and digital storage media containing personal data
- Uses appropriate information security tools to prevent unauthorized access
- Regularly evaluates the effectiveness of security measures
- Detects and responds to potential unauthorized data access incidents
- Monitors the overall security level of information systems used for data processing
ORDER INFORMATION
ZiqZaq maintains records related to service orders. These records may include:
- Time when the order was placed and fulfilled
- Pickup location and destination addresses
- Intermediate stops (if any)
- Selected tariff or service type
- Payment method
- Other information provided during the order process
Order history is stored primarily to improve service quality, optimize future bookings, and simplify order placement by allowing certain details to be automatically filled based on previous orders.
PAYMENT INFORMATION
Payments made via bank cards are processed using secure and confidential payment procedures in accordance with international payment system regulations.
Cardholder data protection follows the requirements of the Payment Card Industry Data Security Standard (PCI DSS) to ensure a high level of payment security.
COOKIE POLICY
ZiqZaq may use several categories of cookies to improve website functionality and user experience.
Usage Cookies
These cookies collect general information about how visitors interact with the website. The information gathered is anonymous and used only for analytical purposes, such as:
- Generating website usage statistics
- Evaluating the effectiveness of marketing campaigns
These cookies may be either temporary (session cookies) or stored for a longer period.
Functional Cookies
These cookies allow the website to remember certain information provided by the passenger, such as name, email, or phone number.
They help to:
- Recognize returning users
- Improve user experience by remembering preferences and previously entered information
Advertising Cookies
Advertising cookies are used to manage the display of advertisements on the website. They may also limit how often a user sees the same advertisement and help measure the effectiveness of advertising campaigns.
Users can manage, block, or delete cookies through their browser settings if they choose.
POLICY UPDATES
ZiqZaq reserves the right to modify or update this Privacy Policy when necessary. Updated versions will be published on the website.
Users are encouraged to review this page periodically to stay informed about how their data is protected.
Any changes to the Policy become effective once they are posted on the website. Continued use of ZiqZaq services or placing a new order after updates are published will be considered acceptance of the revised terms.
